Western Union Web Systems Analyst in Vilnius, Lithuania

Job Title: Web Systems Analyst

Requisition #: 1801336

Do you thrive on managing projects of high complexity? Here is a chance to drive something truly global in Western Union’s Digital department and become an essential part of our exciting digital growth.

We’re seeking a Web Systems Analyst for WU Digital team, based in our Vilnius office. Your role will be to understand customer needs, translate them into requirements and work with other product owners or directly with engineering to implement them. You will make sure that Western Union platform is evolving consistently across product areas and provide input to all product groups delivering the best user experience to our customers. In this role, you will be working closely with other product groups, marketing, regional business teams, customer support teams to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love. The ideal Web Systems Analyst obsessively seeks to understand the customer’s perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.

Sounds interesting? Here are some specifics:

  • Collect and document regional product requirements, features, and functionality

  • Work with regional teams and other stakeholders to get align product features and functionality

  • Understand product alternatives and work with multi-disciplined team to understand trade-offs and put value on alternatives

  • Work with UI/UX teams to bring engaging user experiences to life

  • Manage products through the product development lifecycle

  • Act as product owner in agile process. Be part of in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications

  • Provide ongoing analysis on product effectiveness using a data driven approach

  • Continuously implement and improve analytics infrastructure to track, monitor, optimize, innovate and report on acquisition and conversion metrics

What you will need to succeed:

  • BA/BS in Business Administration or Computer Science or equivalent practical experience.

  • Strong business writing, numerical analysis and verbal communication skills

  • Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds

  • At least 2 years of product experience in Web/Mobile technologies, and Web/Mobile user experience

  • Strong experience of Agile is preferred

  • Ability to break down requirements into epics and stories, grooming and elaboration of stories

  • Ability to negotiate with engineering, UI, UX, Content on the story scope, complexity etc.

  • Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize critical deadlines

  • Attention to detail and a penchant for creating great customer experiences

  • Experience developing basic wireframes and interaction flows for mobile UI’s

What will make you stand out:

  • Experience working in a startup and large corporate environment is a plus

  • Experience in global money movement a plus

  • Past technical background is plus

  • Ability to work across global time zone

What’s in it for you?

  • Ongoing learning and career development opportunities

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union Business Solutions helps companies to compete globally with Foreign Exchange solutions. Our customers send cross border payments, and reduce currency exposures through hedging and risk management services. Our online service helps companies spend less time handling international payments and worrying about foreign exchange exposure, ultimately giving them more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.