Western Union Technical Support Technician (Help Desk) in Vilnius, Lithuania

Job Title: Technical Support Technician (Help Desk)

Requisition #: 1801009

Does providing fast and useful technical assistance on computer systems sound interesting to you? How about working for a global team where good technical knowledge and be able to communicate effectively are key strengths for succeed?

We’re seeking a Technical Support Technician , based in our Vilnius, Lithuaniaoffice. In this role, you willbe part of Western Union End User Help Desk team who provides 24/7 first-line internal employee and contractor support. Help Desk is the single point of contact for any technology incident (something got broken) or request (non-fault based events). Help Desk is your gateway to technology services Company-wide.

Sound interesting? Here are somespecifics:

  • Support internal customers on multiple technologiesand solves technical issues

  • ProvideLevel 1 and Level 2 technical support to end users and cooperate with Tier IIand Tier III work-groups for the resolution of complex incidents

  • Bycooperating with different IT support teams, you will be responsible for earlyIT incident detection, investigation and escalation

What you will need to succeed:

  • Customer-oriented approach

  • Good troubleshooting skills

  • Comfortable working in afast-paced, highly-structured, deadline-driven environment

  • Strong analytical,problem-solving and attention to details skills

  • Fluency in English

What will make you stand out:

  • Degree or certification incomputer science area

What’s in it for you?

  • Ongoing learning and career developmentopportunities

  • Ability to be involved in processimprovements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link acrossborders with sector and technical experts in all parts of our businesssupported by cutting edge technology and systems

  • An attractive base salary is on offerdepending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also beinvolved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.