DXC Technology Senior Professional Client Delivery Manager (CDM) in Vilnius, Lithuania

Description:

Oversees operations of service delivery teams on small to medium sized accounts to ensure that products, offerings, and services are delivered in accordance with agreed upon business solution goals and objectives.

Essential Job Functions:

  • Primary focus is a positive customer experience

  • Oversees GDN Service Delivery activities to ensure a high standard of professional excellence by leading the Operational

  • Excellence teams that support client delivery

  • Owns Daily Service Review and the Weekly Service Review to combine all actions plans under the Account Health Governance framework ensuring technical teams execute as required

  • Drives BAU services successfully via metrics-based management (meeting SLAs, Contract Deliverables)

  • Early recognition and resolution of all service delivery issues on account before escalation

  • Identifies opportunities to improve cost effectiveness via service transformation

  • Advocates for the use of standard offerings, escalating where non-compliance is identified

  • Works collaboratively with other CDMs within account

  • Communicates account requirements, strategies and plans to GDNs, participates in the account governance programme

  • Works with technical teams to ensure that Production roadmap is kept current and initiates projects to address any end of life systems.

Qualifications

Essential Qualifications:

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in business administration, engineering, information systems or related field preferred

  • Support services, project, or program experience

  • Good project management skills.

Other Qualifications:

  • Good analytical and problem solving skills

  • Good interpersonal skills to interact with customers and team members

  • Good leadership and organizational skills

  • Good relationship building skills

  • Ability to work in a team environment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities