DXC Technology Professional System Administrator - AppSense in Vilnius, Lithuania
The position requires a senior-level engineer with a minimum of 5 years of Windows-based configuration experience within in a large and diverse enterprise environment.
At least 2 years’ experience is required specializing in engineering in iVanti User Workspace Manager 10.x (formerly AppSense Environment Manager 8.6, Application Manager 8.6) , Citrix products and SCCM with Virtual Desktop.
Global task overview:
Working with End User client OS Release management process to find the root cause of defects related to Applications and OS settings and Group Policy Objects for Windows 7, 10 and Server 2012/2016 OS.
Working with iVanti Application Manager on Windows 7 or 10 and familiar with soft and hard blocking configurations for applications
Closely work with Application Owner, Packaging team and Build team to work on defects root causes and update the status according to release management team.
Follow client set process to import Environment Manager snippets from Client Proof of Concept and development environments.
Import and publish XenApp applications in Development environment.
Handling end user client configuration related tickets in Remedy and ServiceNow.
Interface with internal resources (eg. Build, Operations, Application Owners, Release management and Packaging) to define solution requirements
Provide third tier support for application related issues.
Create document for known issues and their solution for Second level Support.
Manage workload, report on status and proactively escalate issues.
Provide technical support to other team members as required.
Working Knowledge on iVanti 8.6 and 10.1 Product Suite
Working Knowledge of GPOs affecting client devices (local and AD) (good to know).
Working Knowledge of Citrix VDI infrastructure and products
Advanced troubleshooting skills on Windows operating system.
Understanding of remote desktop / virtual machines.
Knowledge of SCCM Software distribution and OS task sequencing
5+ years Windows-based configuration experience.
2+ Years of experience on GPO activities (local and AD).
2+ Years of Experience on Appsense.
2+ years Documentation writing for internal and client publication.
2+ years on Desktop Virtualization.
Excellent ability to communicate clearly and effectively in English.
Ability to work in a fast paced environment with strict deadlines.
Ability to work independently and remotely, interacting with a distributed team.
Ability to follow procedures and escalate problems in a timely manner.
- English is required (speaking and writing).
Opportunity to work in a multinational company with strong traditions and values.
Stable employment and high standards of work.
Competitive salary and benefit policy.
Career development within global structure.
Friendly and dynamic work environment.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities