Western Union Workforce Scheduler in Vilnius, Lithuania
Job Title: Workforce Scheduler
Requisition #: 1703064
Does playing a critical role in solving issues and converting them into opportunities sounds exciting to you? How about working for a global fintech company on an advanced team that is passionate about taking difficult challenges and finding creative solutions?
We’re seeking a Workforce Scheduler, based inour Vilnius office. You will be responsible for forecasting expected workload for a certain line of business/languages, including yearly, monthly, daily and interval levels, as well as providing detailed staffing requirements for internal and external contact centers.
Sound interesting? Here are somespecifics:
Forecast expected workload
Provide efficientand effective agent schedules to balance between business needs, labor law andWU employee satisfaction
Use and develop monitoring and reporting tools to adjust staffing levelsand distribute workload to meet efficiency and cost per minute goals.
What you willneed to succeed:
Excellent Englishskills (both written and verbal)
Very stronganalytical and communicational skills
Demonstratedperfect MS Office skills, especially MS Excel
Detail orientedand results driven personality
Strongorganizational and customer service skills
Your strength isto multitask in a structured, fast - paced, deadline-oriented and demandingenvironment with minimal supervision.
What will make you stand out:
- Experience withAvaya CMS, NICE IEX or other Workforce management tools that would be treatedas an advantage.
What’sin it for you?
Ongoing learning and career developmentopportunities
Ability to be involved in processimprovements, initiatives and project work.
An interesting multicultural workingenvironment
Ability to collaborate and link across borderswith sector and technical experts in all parts of our business supported bycutting edge technology and systems
An attractive base salary is on offerdepending on skills and experience, along with a comprehensive benefits package
As a member of our team you will be also beinvolved in our global employee recognition program
What it’s like here:
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at firstname.lastname@example.org .