Western Union Senior Network Engineer (Genesys) in Vilnius, Lithuania

Job Title: Senior Network Engineer (Genesys)

Requisition #: 1703111

Do you enjoy Contact Center engineering work and possess both deep and wide expertise in Genesys environment space? How about working for a global team where you will play a key role in performing Global Genesys system expansion, design, support and catching the latest multichannel based Contact Center trends?

We’re seeking a Senior Network Engineer (Genesys) , based in our Vilnius, Lithuaniaoffice. In this role, you will be a part of a team who is responsible for Contact Centers engineering around the globe, deals with global carriers to connect inbound and outbound services to cover customers in all 200+ countries. Implements multichannel access to expand the Contact Center reach and IVR services. Optimizes call routing to deliver the best customer experience. Works with cross functional teams on the projects to launch new services or transform existing to align with changing regulations, business needs and optimization strategies

Sound interesting? Here are somespecifics:

  • Plans,designs, documents, and engineer Genesys solutions for projects

  • Identifiesand evaluates new technology for updating equipment, adding capabilities andenhancing existing systems

  • Recommendsoptimal enterprise communication systems solution to meet business needs

  • Performson-call support

  • WorksGenesys tickets

  • Otherduties as assigned

What you will need to succeed:

  • 8+ years designing oradministrating call center environments with demonstrated in-depth Genesysmastery

  • 3+ years’ experience in Genesysreporting; Infomart, Interactive Insights and Pulse

  • Strong background in Call CenterEngineering and Architecture

  • Working knowledge of CMS

  • Good interpersonal, oral andwritten communications skills

What will make you stand out:

  • A bachelor's degree or equivalentwork experience

  • Fluency in English

  • Familiarity with Cisco Unified CommunicationsManager

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one ofthe most advanced operations teams in the world, with opportunities to buildvaluable skills and grow your career

  • Diverse, global team with colleagues inover 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .