Western Union Associate, Operations Support (German language) in Vilnius, Lithuania

Job Title: Associate, Operations Support (German language)

Requisition #: 1702310

The Opportunity: Does working for one of the world's leading providers of international business payments and foreign exchange sound exciting to you? Do you want to work in a multinational team and regularly use your German language skills? Do you want to deliver the highest level of customer service to our internal and external clients?

We’re seeking an Associate, Operations support (Germanlanguage), based in our Vilnius office. In this position the candidate will be part of the team who is the central point of contact for both Western Union Business Solutions (WUBS) front and back office as well as for any payment queries raised by WUBS' clients. Proving outstanding support for matters related to payment processing, workflow management, payment investigations, client settlement as well as internal reporting will be the main occupation for a person working in this role. This role provides a very interesting, diverting and diverse workday - additionally, working independently and yet closely with an international team located in 3 countries is another asset that makes this role very interesting.

Soundinteresting? Here are some specifics:

  • Dealing with after-Sales questions anddirect handling of customer requests

  • Evaluation and inspection of allspecific payment details

  • Point of contact / Advisor for internaland external clients

  • Extensive and regular collaborationwith Sales-Team

  • Close partnership withInvestigations-Team

  • Investigation and correction ofincorrectly routed or returned payments

  • Managing of client accounting andsupport of internal Accounting/AR-Teams

  • Various AdHoc duties

What you will need to succeed:

  • Advanced professional experience inpayment transactions / customer support

  • Know-How of accounts receivableaccounting

  • Outgoing personality with strongcustomer orientation

  • Team Player, self-insistent andwell-organized

  • Reliable, pro-active mind-set andsolution-oriented

  • Very good German and English skills

  • Basic Knowledge of Windows / MS Office

What will make you stand out:

  • Interest for finance and economicssubjects

  • French language skills

What’s in it for you?

  • Ongoing learning and career developmentopportunities

  • Ability to be involved in process improvements,initiatives and project work.

  • An interesting multicultural working environment

  • Ability to collaborate and link across borderswith sector and technical experts in all parts of our business supported bycutting edge technology and systems

  • An attractive base salary is on offer dependingon skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also beinvolved in our global employee recognition program

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .